Avaya INDeX Software Levels
Level 7.0
Release Information
Controlled Release on: August 1997
General Release on: January 1998 (7.1)
New Hardware Support
- DRC (Data Router Cassette)
New Features
- DDI Numbers Menu: DDI numbers can now be allocated with a name so that you can easily recognize them as your own number and not as the main number.
- Call Limit: All DDIS can have a call limit set on them, any caller after this limit will get a busy tone.
- Answers Page: The ability of extensions to answer page calls can now be set on or off.
- Supervisor/ACD Messages: Up to 30 ACD messages can be setup for system wide use, each message has a number, a short name to use within TT turret displays and a text message for use by the ACD system. Each TT turret can have 8 messages selected from the 30 Supervisor messages on the system.
- Busy Wrap-Up Timeout: This timeout sets how long, in seconds, an ACD terminal can stay in Busy Wrap-Up before returning automatically to active.
- Auto Log On: Allow POT devices to automatically log on as ACD Agents.
- DSS/BLF Key Enhancements: A main number can now be programmed under a DSS/BLF key. Line groups programmed under a DSS/BLF key now give a single ring on each green lamp flash.
- Mobile Number: Any terminal can be twinned to another. When a Mobile number is set, calls to the terminal ring both the terminal and its mobile number at the same time. If either terminal is busy then the caller receives busy. A licence key is required to enable this function.
Level 7.2
Release Information
Controlled Release on: June 1998
General Release on: July 1998
New Hardware Support
- CPU-V Only
New Features
- Call Limit Enhancement: Call Limit value can toggle between calls accepted or calls waiting.
- Personal CLI: When dialing out you can have your own DDI number sent out instead of the main number (for Euro ISDN only).
- Daily Database Backup: Used to be hourly is now every 24 hours.
- Enhanced DPNSS (Integrated Networking): Normal Internal Call Information Display, Internal/External Ringing Differentiation, Dial Ahead Across Network, Matching Group Page, Retrieve Trunk Parked Calls.
Other Changes
- Caller Information Display Change: INDeX Level 7.2 gives preference to the calling party CLI or name rather than the called party on DT terminal displays.
- Absence Messages Enhanced: Absence messages are now displayed when set (the terminal does not have to be in No Calls without a Divert all number set.
- INDeX Feature & Speed Dials: The ?INDeX option shown on an idle terminal no longer includes speed dial names. When SPEED DIAL is pressed, it now offers ?INDeX option to select a speed dial by name.
- Personal Alarms on Pot's: POT users can set personal alarms. This will be particularly useful in the hospitality industry.
Level 8.0
Release Information
Controlled Release on: January 1999
General Release on: June 1999 (8.0.3)
New Hardware Support
- CPU-V Only: INDeX Level 8.0 will not run on non CPU-V cassettes.
- CPU-V1000 & LC4EV: to achieve a maximum system capacity of 5 cabinets and 1088 ports.
- No GCU Support: INDeX Level 8.0 does not support the attachment of SDX 420N GCU'S
- ALOG 24 Cassette Support: This cassette provides 24 analogue terminal connections.
- Basic Rate Interface Combo (BRIC): Cassette Provides 8 analogue terminal circuits, 4 BRI circuits and 16 DSLC circuits.
- Voice Compression Cassette (VCC): Allows up to 7 calls to be routed across the same Line (BRI, E-PRI, DASS II and DPNSS).
- Support for CCM and IVM: Call Centre Modules and Integrated Voice Manager.
New Features
- Guest Services: Level 8.0 includes the first implementation of INDeX Hospitality features.
- System Speed Dials: The number of system speed dials has increased to 1800.
- Combo Cassette Licence: Allows the use of Combo cassettes with CPU cassettes other than CPU-100.
- DECT V24 Integration: Provides INDeX DECT DH1 handset users with additional features.
- CSV Upload: System speed dials can be uploaded to the switch as comma separate variable text files.
- Splash Calls: Display terminals can select to auto-answer internal calls.
- Hot Desking: Terminals can be set as Hot Desk and a User who is not associated to a terminal can Log On to any available Hot Desk terminal taking with them Diverts, DSS keys, Pick Up Groups, etc.
Level 8.1
Release Information
Controlled Release on: August 1999
General Release on: March 2000 (8.1.2)
New Hardware Support
- Support for the E1-V Cassette: Provides 30 channel interface for external voice processing applications
- CSLC: Integrated DECT support 8 or 16 base stations.
- 20 Series Terminals: New Range of terminals
New Features
- CLI Capture: Display DT Handsets stores CLI of up to 5 missed calls
- Saved Dialled Numbers: Stores last 5 dialled numbers, or saved missed CLI'S
- Guest Services Enhancement: Room Monitoring
- Voice Compression Cassette Enhancements: Support of Fax calls up to 9600 bits/sec, Multiple Cassette Support, Transparent Tandem of VCC Calls
- Calling Line Identity Restriction (CLIR)
- Administration Enhancements: Multi Lingual Admin, Pilot & Group Name - Ex Directory Option, Access to User Pick Up, Diverts and BLF Settings via Administration, Directory Listing Enhancements
- Transfer to Pilot Number calls can be transferred to a pilot number (Main Number), the call takes on all the routing and timeout information of the associated Call Control Plan and will not recall back to the transferring device.
Other Changes
- CSV Upload Enhancements
- Night Service Timetables: Increased to 8
Level 9.0
Release Information
Controlled Release on: April 2000
General Release on: March 2002 (9.0.5)
New Hardware Support
- CPU-X: Next generation of CPU new processor, more memory, embedded modem and 10/100Mbit Ethernet interface.
- IP Networking Cassette: IP only router with support for VOIP, Internet access and Remote LAN access optional V90 modems for 56k access.
- 2060 Terminals: New first party CTI terminal
New Features
- INDeX-Net: BLF presentation over network, Distributed groups, Hot Desking across the network.
- Q-SIG: Basic telephony and data calls to another site over a fixed link (European version of DPNSS).
- Telnet (CPU-X): Access to INDeX administration over Ethernet interface.
- FTP (CPU-X): Fast file upload and download via Ethernet interface.
- DECT Enhancements: Users with DH2 or 20DT handsets on CSLC will get enhanced menu access to Voice mail, Message/Camp on/call-back and INDeX directory.
- Enhanced INDeX search: Allows users to dial the name they require using the letters on the keypad, switch able system wide to preserve original search if required.
- Individual Station Pickup: Allows users to pick up a call that is ringing against a phone that is not in their pickup group.
Other Changes
- Password protected Logon: System can be set to require terminal password at Log On.
- Enhanced No Calls: When pressing No Calls users can choose to have calls rejected or follow the divert all, if set.
- Database Management (CPU-X): Database is constantly backed up when changes are made.
- Edit User Name: The ability to edit a username from a display terminal has been removed.
Level 9.1
Release Information
Controlled Release on: August 2000
General Release on: February 2002 (9.1.6)
New Hardware Support
- INDeX 30: Fixed CONFIG: 4BRI, 8POTs, 16 Digital Terminals, maximum of 55 users.
- IVMLITE on 30 and 100: 100 Mailboxes, 50 messages per mailbox, 3 hours total record time, equivalent of 4 ports.
New Features
- INDeX-Net: Replication of System Speed Dials around INDeX-Net. Replication of Call Control Plans round INDeX-Net. INDeX-Net Node Number to permit routing of calls to Hot Desking users as they move around an INDeX-Net cluster.
- Call Centre Enhancements: Automatic Wrap-Up, No Dial tone when caller on hold, Call Waiting tone option, Reason codes for Busy N/A.
- Support for AOC(D): Advice of Charge During a Call, where available.
- Password changes for Terminals: Preparation for unification with IVM Mailbox password(already supported by IVM Lite), Different length passwords for Internal, Voicemail and External access, Can be disabled on POTs/DT1/2010.
- VCC Enhancements: Configurable timeout to take advantage of tariff structures and including ability to 'Bolt Up' circuits.
- Off Switch divert from POT: Can now be set.
- Account Code enhancements: Table increased to 400 entries and wildcard('.') supported to make entering a range of values easy.
- PIN Code enhancement: Table increased to 400 entries.
- Enhanced Administration: Access to Personal Speed Dials from administration.
- Night Service Enhancements: Holiday table to cope with Bank Holidays, Increase in tables from 8 to 20.
Other Changes
- Removal of Event stream: Used on SELTEK and Global Voice Mails
Level 9.2
Release Information
Release on: May 2001
General Release on: March 2002 (9.2.2)
New Hardware Support
- ( IVM LITE on 200: 100 Mailboxes, 50 messages per mailbox, 3 hours total record time, equivalent of 4 ports ).
New Features
- Enhancements for IVM-Lite: ACA and Auto Attendant, Group Mailbox - enhancement for IVM-Lite.
- Enhanced Administration: Access to Speed Dials by name as well as number, Access to Station Ringer Timeout.
- Automatic Daylight Saving: Table with dates for up to 5 years ahead.
- Terminal Notepad: Permits storing a number for later use when on a call or listening to Voicemail.
- Missed calls: Time & Date stamp.
- On Hold confidence tone: For use where there is no MOH.
- INDeX Feature: Now available during Dial Ahead and when Leaving a message using Visual Voice.
- Multi-Site Roaming DECT: Auto logon and hot desking for users moving round up to four sites with their 20DT handsets.
- NOC Enhancements: Directory enhanced to include users on networked sites.
- INDeX-Net over Packet networks: VOIP Trunking with DPNSS Signalling over IPNC.
- Hot Desk auto logoff: Optional system setting to log off all idle hot desk terminals at predefined time.
Level 10.0
Release Information Controlled Release on: August 2002
New Hardware Support
- New PRI Cassette: Supports external user transfer.
New Features
- IVM Lite: Dial 1 to transfer from mailbox.
- Message Waiting Lights: Will now be recorded for logged off users, the message light will appear when the user logs back on.
- INDeX CLI Routing: Any main number can be routed differently depending on what CLI is received.
- INDeX CLI Handling: Calls that are transferred off switch can now put out the Inbound CLI, Personal CLI or No CLI (PRI Only).
- Selective Group Access: Users in more than one group can now select which group they wish to receive calls on, they can also specify their Group Ringer Timeout and Group Ringing Tone.
- Call Waiting: Now available on analogue phones.
- Dial in Conferencing: Allows users to dial a number to join a conference call.
- 20 Series Handsets BLF: Busy extensions will now flash intermittent on/off red lamps and a disconnected extension will be permanent red.
- No Calls: No calls can be overridden from configurable display terminals.
- NOC/WOC Enhancements: NOC Associated terminals now offer the volume key. Door phone entry systems can now be opened.
- Enhanced Busy Divert: Busy divert set to another user who has busy divert set will route to the first called party's mailbox.
- Agent Remote Logon: Agents at remote sites can now login to a call centre on another site during busy periods. This is done via an IPNC cassette.
- Personal Numbering: P.N allows a user to modify their terminal divert options via DTMF control. The user has six divert fields Home, Mobile, Desk, Delegate, Other and Voicemail. This feature is supported through the IVM version 1.5.
Level 10.1
Release Information General Release on: July 2003
New Hardware Support
- 4602 IP Phone: The 4602 IP Phone Offers traditional desk phone functions, but using VOIP Technology. (IPNC Cassette Required)
- INDeX IP Softphone: The INDeX IP Softphone provides a high level of the functionality of a 20xx series handset on a user's PC desktop. (IPNC Cassette Required)
New Features
- Dial in Conferencing Enhancement: Allows off switch users to dial into a conference call. (E-PRI-MF Cassette Required)
- Personal Numbering Enhancement: Previously a multi-site INDeX environment, only the users local to the IVM system were able to use personal numbering. With 10.1 users on remote sites can now use personal numbering on the central voicemail.
Level 11
Release Information General Release on: June 2004
New Hardware Support
- None
New Features
- Group Call Forward: On previous versions of INDeX software it was not possible to use both the Divert and Group features on a user’s phone at the same time. This feature allows group calls to be presented to external numbers by using the Home and Mobile Divert options on a per user basis.
- Active Personal Number Marked as Engaged: If the INDeX has passed a call to the Active Personal number divert, and this call is still active, then the system will show the diverted terminal’s status as busy.
- Emergency Calls from Logged off Terminals: Level 11.0 will now allow logged-off terminals to dial a pre-defined emergency number.
- E-PRI-MF Enhancements: In conjunction with the new features surrounding the Personal Numbering Diverts, new features are also available with the E-PRI-MF cassette. These allow remote administration of user settings as well as “DISA” functionality. If a user has an active Personal Number divert and the INDeX system is equipped with an E-PRI-MF, calling into the INDeX on their DDI from the divert number will allow the following options. Dial 1) “DISA” Access into INDeX Dial 2) Voicemail access into Mailbox Dial 3) Swap active personal numbers Dial 4) Deactivate Personal Numbering Dial 5) Toggle Group button The “DISA” functionality requires the allocation of a PIN code in order to confirm correct access to the system. This is in line with the current programming required if using DISA over AC15. Option 2) provides access to the “Auto Attendant” section of the voicemail, from which a user can access mailboxes, leave messages, etc. Option 3) allows the Home and Mobile Personal Numbers to be swapped. Option 4) deactivates the Personal Numbering, and the standard divert settings will be activated. Option 5) allows access to Group-in or Group-out, when using Personal Numbers in order to control the Group Call forward feature.
- Multiple Divert Greetings: New voicemail software, 1.5a10, allows the presentation of specific greetings depending on the type of divert currently active.
- Message Feature Disable: This option, introduced in 10.1, allowed control over the ability of display terminals to leave a visual Message for extensions. Level 11.0 extends the use of this feature to inhibit POT phones from dialing 1 to leave a message. This can be used to prevent messages being inadvertently left by users in unsuitable environments, e.g. hotel applications.
- Personal Numbering Lite: Level 11.0 will allow the use of the Home and Mobile diverts with IVMLite. A call diverted to a Home or Mobile destination, which is not answered, will recall back into the IVM Lite mailbox.
