Sales : 020 8661 6800

Fax : 020 8661 6801

info@shorecomms.co.uk

Market leading Telephone Systems, Call Recording and Call Logging from Shore

Avaya INDeX IVM

IVM Lite

Integrated Voice Mail Lite for the INDeX 30 and 100 & 200

Auto Attendant

The auto attendant can provide the caller with Transfer, Key Menu and Dial options. Callers can be transferred to a User, Group, Pilot number, Mailbox or another auto attendant plan and at all points can be played a message.

Automatic Call Announcer

The automatic call announcer can be used to provide comfort messages for callers waiting to be answered. When using this facility the voice mail ports need to be assigned for either voice mail and auto attendant or call announcer.

Personal Numbering

Level 11.0 will allow the use of the Home and Mobile diverts with IVMLite. A call diverted to a Home or Mobile destination, which is not answered, will recall back into the IVM Lite mailbox.

IVM & IVM Pro

Integrated Voice Mail for the INDeX 200 - 1000

Auto Attendant

Auto attendant can provide the caller with Transfer, Key Menu, Leave Message and Dial Options. Callers can also be routed differently depending on time of day, there CLI or if certain conditions are active such as fire drills.

Call Queuing

The Call Queuing facility gives the caller comfort messages whilst waiting to be answered and can be setup on any Main Number or individuals DDI. The Voice Mail can give information on the callers queue position, estimated time to answer and how frequently calls are being answered. Callers can also be given the option to break out onto the auto attendant and be routed according to that plan.

Call Recording

INDeX Recording Service allows a supervisor to set parameters on what calls will be recorded. This can be automatic recording of extensions and recording calls based on outgoing or incoming information, both internal and external calls can be recorded. These recordings can be stored in a mailbox, via a networked drive or on the voice mail server (known as the library). By using the library a supervisor can use a client application to search for different recordings, an example could be a certain extension at a particular time or day.

Agent Assist

INDeX Agent Assist can be used to take details from callers when agents are busy or unavailable. Callers are given a question and answer service which will take there details and be passed onto an agent when they become available, a good example of this would be a brochure request line. Agent Assist can be used as a group mailbox. When a message has been left a visual indication is shown on the LCD of a specified number of agents, when an agent has read the message all other visual indications will be cancelled. A supervisor can have access to the system to monitor the amount of messages that are waiting to be processed. The client screen can also provide a brief history of a call by tracking an individual call reference number.

Unified Messaging System

Unified Messaging System allows voice mail messages to be delivered into your MS Outlook inbox. These messages can then be clicked on like a normal message and either be played through your phone or via your PC. Users can also forward these messages to another user or delete them.

Unified Messaging System

Personal Numbering

Personal Numbering allows a user to modify their terminal divert options via DTMF control. The user has six divert fields Home, Mobile, Desk, Delegate, Other and Voicemail. This feature is supported through the IVM version 1.5.

Multiple Divert Greetings

Users can now have different greetings depending on how the caller was transferred to the mailbox, on busy, no answer and divert all.

IVM General

All programming and setup is done via a client program which can be loaded on any PC in the office. The Voice Mail Hardware comes in many forms, the first is the older SVRC which can be used for auto attendant, queuing and mailboxes, this sits inside the INDeX Telephone system and takes up two slots. The second is the SVRC-L which is the same as above but has more recording time and is needed for Agent Assist and Call Recording. The third is the newer SVRC 3-X which is the same as the SVRC-L but only takes up one slot. The above Voice Mails go up to 16 ports. The Fourth is the IVMpro-30 which runs on its own separate PC and connects to the INDeX via 1 x E1-V Cassette, this can give you up to 30 ports. The fifth is the IVMpro-60 which is the same as the IVMpro-30 but can give you up to 60 port via 2 x E1-V Cassettes. The last is the IVMpro-60R which gives you 60 ports, RAID Level 5 Server PC and 3 x 30GB Hard Drives. This would allow the voice mail to keep running if one of the hard drives was to fail. All software such as call queuing and the amount of voice mail ports are controlled by licence keys, this can make upgrades very easy.

Top Of Page