Call Recording
Why telephone recording?
It’s worth considering the value of reviewing and controlling your telephone systems. Particularly important is the capability to regularly record, store and retrieve your calls, both routine and more specifically important or sensitive.
The precise, easy-to-manage ‘retelling’ of critical information adds to the profitability of any business. We can help you by advising on, manufacturing, supplying, installing and supporting telephone recording and monitoring equipment, along with related software and accessories.
In short, we can provide you with a complete, cost-effective call recording solution.
Shore Communications call recording and related call management systems have many applications, from simple incoming call logging to enterprise-wide computer telephony integration (CTI) and anti-fraud and hacking measures.
How telephone recording solutions will benefit your business:
- Routine and special business telephone conversations can be accurately recorded and archived (you could be legally obliged to do this, even to and from mobile phones)
- Especially beneficial if a high proportion of your customer service is telephone-based
- If your business involves notetaking, storing electronically what’s said on the phone – just as with email – could significantly benefit your day-to-day workflow. You don’t throw away critical emails – why discard telephone calls?
- Easy, cost-effective staff training and coaching, from basic telephone use and manner to resolution of customer issues
- Mitigates risk of human error (incorrect order-taking, etc) by ensuring certifiable accuracy of all call content
- Your business call content quickly and precisely verifiable – particularly if disputes or litigation are risked
Mitigating the risk of disputes.
We live in an increasingly litigious society. This means the demand for phone call recorders and related telephone systems can only grow still more, as businesses seek greater protection against potentially costly and time-consuming legal disputes.
Be ready for coming FSA call recording legislation.
Call recording will soon be mandatory for many businesses in the financial services sector. From 14 November 2011, all FSA-regulated companies, including banks, collective investment scheme and hedge fund managers, stockbrokers and financial and commodity derivatives firms, will be obliged to record all fixed-line and mobile phone communications.
If the new regulations affect your business, contact Shore Communications for full details of the telephone recording products and services we offer to help you keep ahead of legislation.
Telephone recording equipment by size
Our products range from £20 to £200,000. If you wish to start or upgrade telephone recording in your business, whatever the size of your requirement, we can help.
Single Line Recorders
Multi Line Recorders
