No matter what size the organisation, a well managed telephone system is vital to the smooth running of the office. From the conventional call to the transfer of electronic information, whether internal communication or off-site, the performance of your company's telephone system is the key to efficiency.
This is where Advance Classic can help. Compliant with any telephone system or network, Advance provides up to the minute management information, statistics and analysis, enabling you to maximise productivity and minimise cost. An accurate calling pattern analysis is essential to finding the most economic carrier. Advance Classic gives the breakdown of information to put you in control.
Advance will also monitor the response to incoming calls in detail. The speed in answering can be logged, as can time spent transferring and dealing with any call. Outgoing calls from any extension or department can be listed and costed too. Such information allows Management to determine if lines are being utilised to their optimum. If not, perhaps additional lines could spread the load or, on the contrary, some lines could be discontinued or made available for alternative call routing.
Advance Classic provides:
- A user friendly interface
- A comprehensive range of reports, graphs and statistics
- Automatic and on-demand analysis of calls
- Updatable carrier call charges
- Exportable reports
- Support for any switch type CILE/SMDR
- Single site or multi-site network analysis
- Online and dial-up connection to remote sites
- The level of detail provided in each report is dependent on the V24 CILE/SMDR output of the telephone system.
- Available in a number of fully integrated software modules, Advance is compatible with Windows 95 and Windows NT4 and above.
Choose from:
Software only package where PC is supplied by the customer, but including installation, basic instruction and comprehensive Level 2 Service Option
A complete turnkey system, including hardware, software, installation, basic instruction, Level 4 Service Option which includes remote diagnostics and telephone Help Desk support
Advance allows all extensions to be named and to be placed into cost centres. Calls are then analysed within the cost centre hierarchy and broken down into Local, Regional, National, International, Mobile and Premium rate groupings
- Advance caters for multi-site reporting by allowing cost centres to contain extensions for one or more sites
- Advance automatically caters for multiple carriers like BT, Cable & Wireless, ACC, Energis, MCI Worldcom etc
Advance allows individual reports to be tailored by allowing a complete range of selection, sort, field and format criteria to be applied to each report as required
- Advance presents costing information in summary and itemised formats which are both comprehensive and easy to read. A full list of sample reports is available on request
- Advance allows all reports to be previewed on screen. Zoom and page search facilities give quick access to even the largest of report.
Advance can analyse the time taken to answer calls both at the switchboard and at the department and extension level.
Advance will use the maximum amount of information provided by the phone system CILE/SMDR output but it is important to note that comprehensive response time information is not available from all phone systems.
This shows a simple example of an itemised report of calls lasting longer than 5 minutes for extensions within the Accounts Department
This preview shows a simple traffic report showing line usage for lines within a group called BT lines. Full Erlang and Busy Hour statistics are produced thus enabling the correct configuration of lines to be determined.
Many incoming calls can have the phone number of the caller. This allows both summary and itemised reports to be produced that give details of the most frequent callers to the company.
CLI can also be a large help in tracking down nuisance calls.
CLI can provide the phone number for a caller that, following a long ring time, hung up.
Where calls are made on behalf of a client, an account code can be allocated to them via the telephone handset. Both summary and itemised reports are available.
An increase to the standard call charge and a professional charge per hour can be added together to give an overall cost to each client
Introduction
Advance 2002 is the latest product in the Advance line of Communications Management Systems, now offering full client-server architecture and an extensive new feature list.
Whether your needs are simple monthly cost reports, or the management of several thousand extensions over a wide-area telephone network, Advance 2002 is designed for you. Never before has a Call Management System been as user friendly and adaptable; the reporting suite has been further enhanced, providing powerful and flexible reporting options, including automatic distribution via email.
Using industry standard client-server SQL database storage and running on Windows NT4, Windows 2000 Professional or Windows XP Professional platforms, Advance 2002 provides the ease of use and outstanding performance our customers have come to expect.
Features:- The explorer style interface has been further enhanced, allowing users familiar withstandard Windows programs, such as Windows Explorer or Internet Explorer, to become quickly familiar with Advance 2002 and get the most from the system in the shortest possible time. Each item, such as extension, line and telephone number is further graphically identified within the user interface to help with familiarity and ease of use.
- View reports in your browser in HTML format, publish the reports to the intranet or internet.
- Industry standard client-server SQL database is used to store all reference and call information. Unlike entry level databases such as MS Access, fully compliant ANSI SQL type databases offer greater reliability, better real time and multi-user performance, secure operation and are scalable from a single site to the largest of networks.
- Real time processing and reporting allows call management information to be added to the database in real time and is updated if additional call or transfer information becomes available, thus allowing for the best possible reporting in real time ever. At theinstant the call is received from the telephone system, the information is processed and is immediately available for multi-user and active reporting.
- A brand new Active Reporting module is now available for Daily Summary and Itemised information with pre-built standard reports and a wizard for configuring new reports. Alarms based on various parameters are also supported.
- Simple and complex hierarchies are available, allowing extensions to exist in multiple hierarchies, giving more flexible reporting.
- Visual Communications Editor - Oak has developed a new innovative technology for the interpretation of all forms of communications data. An XML definition file is created which allows for easy updating of what can be a regularly changing data format. This in turn ensure the long term reliability and accuracy of the reporting suite.
- Reports can be scheduled to run automatically and the results emailed to the relevant users, thus minimising the amount of system maintenance required.
- Advance 2002 is available as software only or a complete turnkey solution.
