Sense Call Analyser

Sense is available as a standalone recording system with cube, tower or rack mount server/PC or as a module in other companies' systems and programmes, adding value and telephony functionality. Sense is different because it includes Call Analyser software enabling the user to drill down from identifying activity at a particular extension to listening to individual calls. Sense will soon contain 'Active features' including call announcements

With Call Analyser-fully integrated call management

• Easy to read user interface
  
  
• Real time graphical call summary
  
  
• Drill down real time extension details
  
  
• Call volume reports, costing, statistics and alarms
  
  
• Search by Caller ID (where presented), individual DDI
  
  
• Search by dialled no., date, time, duration and extension
  
  
• Playback from any stand-alone or remote PC on the LAN
  
  
• Extension information for 32, 100 or more extensions
  
  

Recorded calls can be played by clicking on the speaker to the left of the date/time stamp

Call Records Window

Users can be given access to see real-time info or playback calls

Choose from

• Basic Rate Sense: ISDN 2 from 2 channels (1 line) upwards with Call Analyser Pro 32
  
  
• Primary Rate Sense: ISDN 30 from 8 to 90 channels with Call Analyser Pro 32 or 100
  
  
• Analogue Sense: Analogue from 4 channels upwards with Call Analyser Pro 32 or 100
  
  
• Bespoke systems: Built to customer requirements including mixed lines
  
  
• Recording Interface: Sense recording interface without hard drive or Call Analyser
  
  

Technical Specifications

Sense consists of an active telephone interface containing a power PC core that sits between the PSTN and the PABX. The telephone interface can carry out some functions autonomously, but an attached PC would control most functions. Full interactivity is achieved without integration with the phone system, which makes a big difference as the type and facilities of the phone system are not relevant; one size fits all. All line types are catered for.

• Can be integrated into your own database or system
  
  
• Client software for universal access to recordings
  
  
• Easy connection to ISDN with RJ45 patch cables
  
  
• Front mounted RJ45 ports for easy connection
  
  
• Easy MS SQL SE database integration
  
  
• SMDR integration with PABX
  
  
• Built in LAN connection
  
  
• Full D channel decoding
  
  

Includes

• Hard drive storage and DVD
  
  
• 1 concurrent playback licence
  
  
• 1 year software update
  
  

Optional extras

• Larger hard drive, raid or mirrored hard drives, Network Attached Storage
  
  
• Hot swappable Power Supply Unit, blank DVD RAM discs
  
  
• Additional concurrent call playback licences
  
  
• Upgrade from Call Analyser Lite 32 to PRO 32 (Advanced playback)
  
  
• Upgrade from Call Analyser PRO 32 to PRO 100 (100 extensions)
  
  
• Additional PBX
  
  
• Additional user Licence
  
  
• 250 additional extensions
  
  
• Annual software update
  
  
• Concurrent Wall board users