TIM Professional is the market-leading call management system - no other software matches it for price and features.
Click here for an On-Line DEMO
TIM Professional is a Windows-based application that utilises the data output from your telephone system, checks it, costs it and stores it automatically. From this, not only can it produce a whole range of management reports with vivid graphs, charts and tables, custom-defined if required, but all of its functions can be performed from anywhere in the world using a standard web browser.
TIM Professional does not limit the amount of lines and extensions it will log therefore you do not have to worry about the cost implications of increasing the number of lines and extensions on your switch at an time in the future.
As The TIM Professional software has its own in-built web-server there are no limits to the number of connections/sessions that can occur simultaneously. To facilitate this the server must be running Internet Explorer 4 and client PC’s must have intranet access.
Is my PBX supported?
Here are few of the most popular PBXs that TIM Professional can interface to, but this list is by no means exhaustive...
Control Your Costs
TIM gives department managers the information they need to control their own telecoms budgets. Just knowing the system is in place will itself reduce general telephone abuse, allowing significant savings.
You can allow department managers access to their own information - from their own desktop. There is no limit to the number of users, restricting access to only their department if required. The system can automatically e-mail scheduled reports to predetermined users on a regular basis.
The system can also be set to produce alert e-mail when abnormal calls are made e.g. callas above a predetermined cost.
Improve Service
TIM identifies when and where your calls are being lost. Lost calls means irate callers, and general dissatisfaction with the level of service provided.
TIM also monitors your line usage. Do you have enough lines? Do you have too many? TIM scrutinises your telephone traffic and can readily suggest line optimisation.
Flexible
You can use TIM just the same, both locally using its simple Windows Explorer-style interface, and remotely using any web browser, to produce reports, edit your configuration, or see live wallboard-type statistics. The report offer complete flexibility in terms of delivery. They can be automatically e-mailed to Managers in HTML format streamlining administration of reports and pro – actively dealing with exception reporting, they can be printed or sent to a file.
Fast and accurate
TIM retrieves information in seconds. It works around a lightning-fast and incredibly flexible costing algorithm allowing stats to be produced within seconds of a call being made. As soon as the call is finished and a call record is produced, it will appear on the live call view.
TIM Professional can even be configured to e-mail users when a call is unanswered at their extension.
Management Information Reports
TIM produces a number of highly flexible reports. These are available on-demand at the PC running TIM, or through a web browser. They can also be sent to a printer or by e-mail on a regular basis, every hour, day, week or month. Some of the reports are described here.
Billing Reports
Used where you need to produce a telephone bill for a client or group of clients, for example in a business centre, a hospital, hotel or between your company's departments. The flexible HTML reports that TIM produces can be completely customised, to include your company logo, billing contact information - indeed, anything that you can write in HTML.
Primarily for use in situations where you need to produce a telephone bill for a client, or group of clients. For example, in a business centre, a hospital, or other organisation with a front-of-house function and where a client may use your telephony services, for which you need to recoup the costs.
The result is a fully-fledged telephone bill - in the same style as one you'd expect to receive from a major telephone company. The Bill can even be customised with your own logo.
As with all reports, the actual style of the finished article can be customised completely using any HTML-compliant editor, enabling you to completely brand the output in the style of your own company.
Options
Telephone bills can be produced for any of your sites, individually or aggregated.
In addition, bills can be fully itemised or summarised by extension group, individual extension, or keyed account code (sometimes called PIN code).
Mark-up and surcharge can be applied to each call globally, and when coupled with the flexible tariff routing which allows you to bill individual extensions at different rates, you have complete control over how and when you charge.
Organisation Drill-Down
A simple, fully-clickable report which begins with a complete summary of all extension groups' activity along with totals. By just clicking on a group you're interested in, the report zooms in to show the same summary information for each individual extension in that group. Zoom in further by clicking on a particular extension, and the report will show you a detailed log of all activity on that extension. An added bonus of this report is its ability to identify calls on extensions that you mightn't have thought existed!
Features
When accessed over the web, either as a result of a user logging in to the system remotely, or having received an email containing a portion of the report, each extension group and individual extension is shown as a hyper-link which, in effect, runs another report containing the required information.
Options
In order to save an end-user finding and clicking a particular extension group, the report's parameters can be preset to begin on this extension group, rather than a full summary of the whole organisation. This is especially the case when a user with restricted access rights wishes to run the report.
Trunks Busy
Introduction
This telecoms manager's dream tool breaks down each business day into half-hour periods, showing the maximum and average number of telephone lines you can expect to be busy during that time, based on an intelligent hindsight-based reporting formula.
You can concentrate on incoming or outgoing calls only, and limit the analysis to a specific group of trunks, or even for calls to certain destinations.
You can choose to exclude weekends, when perhaps not many calls are being made or received, so as not to distort averages. You can also choose to concentrate on only incoming or only outgoing calls.
Features
This report can help in line provision decision-making, allowing you to analyse traffic to certain dialled destinations, as well as the standard individual and groups of trunks. This information could be used in determining whether private networks are necessary between your sites, or in deciding which carrier would be able to route your calls cheaper.
The inclusive graph shows maximum and average high-points and, based on its predictive information, will highlight 'danger times' when you can expect all of your trunks to be busy, and therefore unable to take further calls.
Call Geography
Introduction
Produces clear, vivid pie charts and a detailed table with complete information about where you make your calls to: local, national, international, mobile, etc.
Each segment is shown as a percentage of the number of calls, and again as a percentage of your total cost, enabling you to quickly identify call types that, whilst few in number, can be expensive in the end.
As with most reports, the call selection can be narrowed down to focus on a particular extension group (or even individual extensions), or to look at calls going out over specific carriers, enabling you to make decisions about which carrier should take which types of call.
Features
Identifying carrier selection has never been easier - you select the type of call you're interested in and match them against either an individual direct trunk, or even Least-Cost-Routed (LCR) calls by entering the prefix into the report parameters.
The report is site selectable, to cater for your different carriers at each of your sites, if applicable.
Top Calls
Introduction
Quickly identify your longest and most expensive calls for your whole organisation, or for a specific group of extensions. This is useful for uncovering abuse, or for identifying certain types of calls which could be avoided, eg. Directory Enquiry type calls, whose function may be better obtained from other sources, eg. the internet.
Features
Choose particular extension groups, or even individual extensions.
Select between incoming or outgoing calls only, or both.
Sort the results by cost or duration, and choose the number of ranking places you prefer - your top 10, top 50, top 100, or any other figure that best suits your needs.
Incoming Call Analysis
Breaks down your working day into half-hour segments and reveals important information about your incoming calls. See calls that are answered and abandoned, how long it takes you to answer them, or how long people are waiting before they give up and abandon the call. These figures are shown as maximum and averages so you can more effectively plan your staffing requirements throughout each day.
Features
The call information can be selected over any period, focussing on any trunk group or individual trunk, or for any group of extensions or individual extension.
Target Response
Quickly assess how well a group of extensions (or your whole organisation) is answering incoming calls within a pre-determined target. It provides a line by line summary of each day along with a visual indicator showing the percentage of incoming calls answered within and outside your target.
Options
Choose to exclude weekend calls, which can affect your averages.
You may also exclude incoming transfers which doesn't include calls made to operators, then forwarded within your organisation.
Your desired threshold can be set to any value you like, the default being 10 seconds.
Custom Report
An extremely flexible report, for those who feel they want more information than is provided by the in-built reports; you can specify exactly what search terms you want to look for including Caller ID, and LCR calls.
Options
Choose from a vast array of options. Further flexibility is available through the CGI engine, but the web and console options are described here:
- Period (Choose a fixed or custom period)
- Site (Choose one or all)
- Extension Number range
- Extension Group
- Trunk Number range
- Trunk Group
- Trunk Access Code (eg. 9)
- Call Type (incoming, outgoing, abandoned, internal, etc.)
- Call Duration range
- Call Response Time range (for incoming calls)
- Cost Range
- Tariff Name
- LCR Digits
- CLI string
- Dialled Numbers (can be partial)
- Destination Name (can also be partial)
After choosing your selection criteria, you are afforded the opportunity to select which field you'd like the report ordered by; not just the standard cost, duration, etc. but any field that TIM uses in its internal database. For example, you could sort by dialled number to yield a list of outgoing calls arranged by geographical location.
The sort order can be ascending or descending.
Frequently Asked Questions
Can the system be accessed for call reporting by LAN connected PC’s?
TIM Professional has its own in-built web server. It can be accessed for reporting purposes by any LAN connected PC with web access. If required access can be restricted by username and password.
There are no limits to the number of simultaneous sessions/connections. In order to facilitate web access, the server must be running Internet Explorer 4 and client PC’s will require intranet access.
What report options are available for scheduled reports?
All reports available on TIM can be scheduled for future delivery by selecting the schedule
Button on the right hand side of the screen as shown.
The frequency of the reports can be selected by choosing from the drop-down menu as shown below:
Schedules reports can be delivered by e-mail, to a file or to a printer by simply selecting the required option.
Is it possible to re-cost calls?
Yes it is possible to re-cost calls. TIM Professional allows calls to be marked up for billing purposes by either adding a percentage mark-up to the call or by adding a surcharge to each call. Calls can be billed back to specific extension, groups, and account codes.
How does TIM handle multiple tariffing?
TIM can handle multiple tariffs. Different tariffs can apply to trunks, LCR, extensions and/or access code and calls will be costed accordingly.
How fast is TIM?
TIM is used by multi-national corporate companies and NHS hospitals, who generally process thousands of calls per hour. In these situations, the software easily handles the flow of incoming data, whilst churning out reports over the web, or locally, in seconds, to multiple users.
How many call records can TIM store?
For a medium-sized organisation, the software can comfortably store call records over a year old in its live database. Of course, at any time you can archive data out of the live database and into storage, to be imported and inspected years later.
How many lines and extensions can TIM support?
TIM works just the same on a 10-extension system as it does on a 10,000-extension system! No upgrade is required if you install more extensions, so you needn't worry about expansion costs when you grow. This naturally applies to number of telephone lines too.
How quickly can I get information on calls that have just happened?
As soon as a call has finished, within seconds it will have been properly processed and safely stored by TIM in its database, allowing immediate access from the reports. Furthermore, any calls meeting user-defined criteria can be set to start an audible alarm, or their details sent by e-mail instantly.
I have several sites, each with their own telephone system. How can I access this information in one place?
TIM is built around a multi-site database - it wasn't an after-thought. So, whether you have a single PABX or hundreds, all your reports can focus on any of your sites - or all of them! Sites can be connected to the TIM server directly by serial cable, or over a TCP/IP network using the integrated NetPBX tool.
How safe is TIM’s internal web server?
You can setup users to access only information from their own group, or allow full access to designated ‘super users’. The interface is first protected using basic authentication at the web browser, but backed up by a powerful IP-security restriction. Couple this with a firewall if you’re still worried, and you can be sure that no-one will be able to see your valuable call information.
Can TIM tell me if I have enough lines?
Yes. The Trunks Busy report shows how busy your system gets throughout each day. TIM also advises how long it takes to answer calls, through its Incoming Call Analysis Report. These help in making decisions about cutting off redundant lines, or getting new ones installed to stop callers getting busy tone.
Is it possible to try the software before purchasing?
TIM Professional is the market-leading call management system - no other software matches it for price and features.
Click here for an On-Line DEMO
