Customer Product Training
The importance of good effective training
The final stage of any system or communications package installation is the training stage. The training that you receive on the equipment you have invested in, is in-fact one of if not the most important phase of the whole project. Its success or failure will most certainly impact on any conclusions drawn regarding whether this particular financial investment, was a wise one.
It is quite easy to spend a lot of time and effort on consultancy, decide on a solution that meets all your requirements (technically and budgetary), have the whole installation go exactly to plan with good project management, and then have it all end in disappointment when the training you receive doesn't provide you with the necessary skills to operate the new equipment at a level where you can really experience the benefits.
It's true to say that a poor system package used by a company that can operate it to its full potential, can work far more effectively than a company who have a new "state of the art" communication solution, but have never really undergone any effective training to provide them with the necessary tools to use it properly.
At Shore Communications we understand the real importance in providing our customers with effective, hands on training. Our project management philosophy has always been to incorporate specific training at all key stages of an installation. We know from experience that users being trained in a gradual and progressive format gain a far more comprehensive understanding of their new equipment, and are certainly more willing to engage in constructive dialogue when final training is carried out at the end of installation.
The more of the training you've understood, the more you want to learn and the more specific technical questions you ask at the end. This is as it should be and it is one of the measures we use to gauge the effectiveness of the training we deliver. Users who appear to have no questions are likely to have been disappointed with the standards and methods of the training provided and don't see the point in asking!
The Shore Training Philosophy (Key Points)
- We construct a specific training program for each one of our new installation projects, targeting all equipment, software and cabling infrastructure.
- We work closely with you through our project management processes to agree times and dates for all training schedules. We outline the exact objective of each training session for later evaluation
- We carry out foundation training (usually to key members of staff) during the installation process. This basic training is an informal, hands on approach and helps develop an early understanding of the products purchased, and the way they go together. It makes later training far more effective and is carried out at various key stages of the installation.
- Depending on the degree of training required on particular projects, we can involve the equipment manufacturers and suppliers directly. Provisions can be made to bring them to your offices to deliver specific training or the same service can be made available to you at their own training facilities.
- Part of the task of handing over our installation to you as a completed project is to get you to sign a document stating that you are happy with the training you have received. At this point we sit down and discus the whole project with you and in particular, the training you as a company have undergone, and if it has lived up to your expectations. Only if the answer to that question is yes, do we feel we have completed our job and are willing to accept the signed handover document from you.
- We like to keep in-touch with our customers on a regular basis to ensure they are happy and have no problems. If additional or refresher training proves to be a requirement for you, we can organise this to be tailor made to meet your particular needs.
If you would like an more information on training on any of the products we support, please contact our customer service department on 08704299876. We're waiting to take your called and would be happy to offer assistance.
